Privacy Policy

CyberKy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cybersecurity training platform (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, and password.
• Payment Information: Subscription purchases are processed through our payment partner, Whop. Whop collects and processes your payment details (e.g., credit card information) directly. We receive confirmation of your subscription status but do not store your full payment card details.
• Communications: If you contact us via email at support@cyberky.com or through support channels, we collect the content of your messages and any information you choose to provide.
• Workshop/Lead Forms: When you register for workshops or request information, we collect your name, email, and optionally your phone number.
• Survey Responses: We may collect feedback through in-app surveys to improve our Service.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including pages visited, features used, course progress, and session duration.
• Device Information: We may collect information about your device, browser type, operating system, and IP address.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: To create and manage your account, process subscriptions, deliver course content, and provide customer support.
• Personalize Your Experience: To tailor content recommendations, track your learning progress, and improve platform functionality.
• Communicate with You: To send transactional emails (e.g., password resets, purchase confirmations), respond to inquiries, and, where permitted, send promotional communications about new courses or features.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the Service.
• Marketing and Advertising: To measure the effectiveness of our advertising campaigns and optimize our marketing efforts.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Third-Party Services

We work with trusted third-party service providers to operate our Service. These providers may have access to your information only to perform tasks on our behalf and are obligated to protect it:

• Whop: Our payment and subscription management platform. Whop processes your payment information and manages subscription status. See Whop's privacy policy for details on their data practices.
• PostHog: We use PostHog for product analytics to understand how users interact with the Service. PostHog collects usage data and may use cookies.
• Formbricks: We use Formbricks to conduct in-app surveys and gather user feedback.
• Meta (Facebook): We use Meta Pixel and the Meta Conversions API to measure advertising effectiveness and deliver relevant ads. This may involve sharing hashed identifiers (e.g., email) and event data with Meta.
• SMTP2GO: We use SMTP2GO to send transactional and system emails.
• GoHighLevel: When enabled, we may send lead and workshop registration data to GoHighLevel for automated follow-up communications.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze site traffic and usage
• Deliver and measure advertising

You can control cookies through your browser settings. However, disabling cookies may affect certain features of the Service.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating the Service (as described in Section 3).
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of CyberKy, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements). When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required or permitted by law.

7. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email.

To exercise these rights, please contact us at support@cyberky.com.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. International Users

CyberKy is based in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to such transfer and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CyberKy
Email: support@cyberky.com